There’s an updated (March 2025) Dynamics 365 Licensing Guide with just a few minor changes. You can find these documented in the Change Log on page 60 with perhaps the most significant being the removal of Fraud Protection.
Find out more about that on our blog here: https://bit.ly/4hrYRMn, and download the updated guide here: https://bit.ly/4hlwoYG.
Microsoft announce that as of 3 February, 2025, Dynamics 365 Fraud Protection is no longer available for purchase, and that support will end on 3 February, 2026. Existing customers are directed to the announcement article for next steps to take: https://bit.ly/3FpevdX.
There’s a new (February 2025) Dynamics 365 Contact Center licensing guidance document from Microsoft. It’s got the fundamental licensing information you’d expect as well as useful sections on example scenarios, integration with other products, and FAQs.
Find this document here: https://bit.ly/42QmpHi.
There’s an updated (January 2025) Dynamics 365 Licensing Guide with just a couple of changes to the included capacity tables on pages 40 and 41. Firstly you’ll see the orientation has changed which makes them easier to read, and then a couple of missing products are added to the first table – the Contact Center SKUs and Sales/Customer Service Premium.
Find this updated Licensing Guide here: https://bit.ly/3ZYoRbz.
There’s an updated (December 2024) Dynamics 365 Licensing Guide with just a couple of minor edits. Find this updated guide here: https://bit.ly/49lPbQY.
There’s an updated (November 2024) Dynamics 265 Licensing Guide which has updates in three areas.
First of all, Customer Voice is added back on to the price list as a standalone product – find details on page 17.
Secondly, there are some changes to the Business Performance Management Capabilities table on page 22 showing rights for Operations-Activity and Team Members licensed users.
And finally, there are some amendments for Dynamics 365 Contact Center Voice specifying that included Intelligent Voicebot minutes are to be used with a bot authored with Copilot Studio, and that any generative AI capabilities need separate capacity purchased via a Copilot Studio licence.
Find this updated guide here: https://bit.ly/4edEIrY.
There’s an updated (October 2024) Dynamics 365 Licensing Guide with just a couple of changes. First of all, it’s updated for the new pricing that came into effect on 1 October, 2024 – see our blog for a reminder of this: https://bit.ly/3NnDI9q. And secondly, it’s amended for the rebranding of Copilot for Microsoft 365 to Microsoft 365 Copilot – see our blog for the Copilot Wave 2 update: https://bit.ly/3YjqgK6.
Grab this updated guide here: https://bit.ly/47XWBt3.
There’s an updated (May 2024) Dynamics 365 Business Central On-premises Licensing Guide with just a minor change: a couple of additional tables added to the Team Members Included Tables list on pages 14/15.
Find this updated guide here: https://bit.ly/4cxeXTh.
There’s an updated (July 2024) Dynamics 365 Licensing Guide. There’s been some reworking of the initial sections, and the order of the products is now (more or less) alphabetical. There’s a newly-formatted Base and Attach licences table on page 4 which now includes prices, and the brand-new Customer Service Premium and Dynamics 365 Contact Center licences are added throughout.
See our blog for details of those new licences: https://bit.ly/4cNzi6m, and grab this updated guide here: https://bit.ly/3L69PJA.
There’s an updated (March 2024) Dynamics 365 Licensing Guide with just a few minor changes. On pages 4/5 the Base and Attach licences table is updated, removing Field Service Contractor, Guides, and Remote Assist since these never qualify as Base licences. In addition, the capacities for Supply Chain Management on page 31 are updated to include Electronic Invoicing and Intelligent Order Management.
Find this updated guide here: https://bit.ly/48ChAjY.